Support Engineer
Join our technical support team to help enterprise customers succeed with our AI-powered contact center
Engineering
Indore, India
full time
0-2 years
Above market pay
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Application deadline: July 31, 2025
Hiring Managers
Benefits
- Above Market Pay
- Top-end MacBook
- Responsibility Driven Culture
- Flexible Timings
- No Strict Leave Policy
Requirements
- Strong understanding of prompt engineering
- Hands-on experience with writing prompts for various LLMs and use cases
- Basic knowledge of AI/ML concepts
- Good understanding of web technologies (Next.js, React) and how most software systems are built
- 0-2 years of experience in technical support or software development
- No degree requirements
- Experience with customer-facing roles is a plus
Key Responsibilities
- Provide technical support to enterprise customers using our AI contact center platform
- Help customers make the best use of the product and solve their unique problems
- Work closely with customers and engineers to understand their requirements and provide appropriate solutions and improve features
Required Skills
About Oration AI
Oration AI builds fully AI-powered contact centers that transform customer service. Our AI agents handle voice, email, and chat interactions with natural conversations that solve real problems.
We're a team of 7 innovators with a track record of successful AI ventures in Europe and India. We're working with cutting-edge technology that's already serving major enterprises. This is an incredibly exciting time to join Oration AI.
You'll be:
- Working directly with the latest AI innovations and technologies
- Learning from a team of experienced founders with successful exits
- Contributing to a product that's already serving major enterprises
- Growing your career in a fast-paced, innovative environment
- Making a real impact in shaping the future of customer service
- Getting hands-on experience with technologies that will define the next decade
Role Overview
We are looking for a technically skilled Support Engineer who is passionate about customer success and has a strong foundation in modern web technologies. This role is perfect for someone who enjoys solving complex technical problems while maintaining excellent communication with customers.
Key Responsibilities
- Provide technical support to enterprise customers using our AI contact center platform
- Help customers make the best use of the product and solve their unique problems
- Work closely with customers and engineers to understand their requirements and provide appropriate solutions and improve features
Required Skills
- Strong understanding of prompt engineering
- Hands-on experience with writing prompts for various LLMs and use cases
- Basic knowledge of AI/ML concepts
- Good understanding of web technologies (Next.js, React) and how most software systems are built
Bonus Skills
- Knowledge of API integrations and web services
- Basic knowledge of git and version control
- Proficiency in database querying (PostgreSQL, SQL)
Qualifications
- 0-2 years of experience in technical support or software development
- No degree requirements
- Experience with customer-facing roles is a plus
Perks
- Above market pay
- Company provides you with a top-end MacBook
- Responsibility driven work culture
- No strict office timings or leave policy
Location
Indore, India No work-from-home policy