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        <category>voice ai</category>
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            <title><![CDATA[Your Phone System Is Lying to Your AI — Legacy PBX and AI Contact Center Performance]]></title>
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            <pubDate>Mon, 04 May 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Here's why on-premise telephony silently breaks AI voice agent performance, and what to do about it.]]></description>
            <author>Aditya Joshi</author>
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            <title><![CDATA[Public Shareable Links for Conversations]]></title>
            <link>https://oration.ai/changelog/30-apr-2026</link>
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            <pubDate>Thu, 30 Apr 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Share any conversation transcript with people outside your workspace — no Oration account required.]]></description>
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            <title><![CDATA[Why banks fail at contact center AI—and what the winners do differently]]></title>
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            <title><![CDATA[Agent Memories]]></title>
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            <pubDate>Tue, 21 Apr 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Your AI agents now remember what customers have told them — so every conversation picks up where the last one left off.]]></description>
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            <title><![CDATA[Every order, every question—answered instantly with AI Voice Agents]]></title>
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            <pubDate>Tue, 21 Apr 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Discover how Wow! Momo deployed Oration's AI voice agents to automate 70% of inbound customer support—handling 3,000+ daily calls and web queries instantly, with zero wait time and seamless escalation to human agents.]]></description>
            <author>Aditya Joshi</author>
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            <title><![CDATA[How to build AI voice agents for enterprise phone calls at scale]]></title>
            <link>https://oration.ai/blog/how-to-build-ai-voice-agents-for-enterprise-phone-calls-at-scale</link>
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            <pubDate>Tue, 14 Apr 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[A guide to building, deploying, and scaling AI voice agents for enterprise contact centers, covering latency, integrations, governance, and compliance.]]></description>
            <author>Aditya Joshi</author>
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            <title><![CDATA[Setting up outbound recovery agents for collections]]></title>
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            <pubDate>Mon, 13 Apr 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[How to configure, launch, and optimize outbound voice AI agents for recovering overdue payments with Oration]]></description>
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            <title><![CDATA[Best Voice AI Platforms for High Call Volumes in 2026]]></title>
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            <pubDate>Mon, 06 Apr 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Compare the top voice AI platforms built for enterprise-scale call volumes.]]></description>
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            <title><![CDATA[State of Voice AI in Enterprise]]></title>
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            <pubDate>Tue, 31 Mar 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[An in-depth analysis of enterprise voice AI adoption, current trends, and the strategic outlook for the future.]]></description>
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            <title><![CDATA[Single Sign-On]]></title>
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            <pubDate>Mon, 30 Mar 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Log in to Oration with your existing identity provider — no separate passwords, no extra friction.]]></description>
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            <title><![CDATA[Build AI Voice Agents at Enterprise Scale: A 2026 Platform Guide]]></title>
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            <pubDate>Tue, 24 Mar 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[How to choose a voice AI platform that can handle real call volumes with sub-500ms latency, robust security, and deep integrations.]]></description>
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            <title><![CDATA[Introducing Flows]]></title>
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            <description><![CDATA[You design the structure, AI handles the conversation]]></description>
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            <title><![CDATA[Introducing Flows: Design Better Conversations]]></title>
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            <description><![CDATA[Design sophisticated conversational flows, from custom IVRs to seamless agent transfers.]]></description>
            <author>Aditya Joshi</author>
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            <description><![CDATA[Balancing efficiency and empathy in customer support.]]></description>
            <author>Aditya Joshi</author>
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            <title><![CDATA[Overcoming language barriers]]></title>
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            <description><![CDATA[Support customers in the language they actually think in.]]></description>
            <author>Aditya Joshi</author>
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            <title><![CDATA[Enhanced Call Transcripts]]></title>
            <link>https://oration.ai/changelog/23-feb-2026</link>
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            <description><![CDATA[Deeper call visibility with a new details tab, tool highlights, and audio downloads.]]></description>
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            <title><![CDATA[Converting dormant leads to real revenue with AI voice agents]]></title>
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            <description><![CDATA[See how FCI London deployed Oration's AI voice agents to automate high-end sales outreach—responding to leads in under 5 minutes, recovering lost revenue from dormant leads up to two years old, and saving $8,000/month in call center costs.]]></description>
            <author>Aditya Joshi</author>
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            <description><![CDATA[Moving beyond cold automation to empathetic, personalized Voice AI experiences.]]></description>
            <author>Aditya Joshi</author>
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            <description><![CDATA[Evaluate the final response your agent gives after the tool executes, not just the tool call itself.]]></description>
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            <description><![CDATA[Design AI agents that handle uncertainty with ease and bridge the gap to humans when it matters]]></description>
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            <description><![CDATA[Learn how to connect your AI agents to external systems and APIs to perform real-world tasks.]]></description>
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            <title><![CDATA[Setting up outbound calling campaigns for lead qualification]]></title>
            <link>https://oration.ai/cookbook/setting-outbound-calling-campaigns-for-lead-qualification</link>
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            <pubDate>Wed, 31 Dec 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[How to configure, launch, and optimize outbound voice AI agents for lead qualification with Oration]]></description>
            <author>Aditya Joshi</author>
            <category>Outbound Calling</category>
            <category>Lead Qualification</category>
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        </item>
        <item>
            <title><![CDATA[Setting Up Inbound Support Agents]]></title>
            <link>https://oration.ai/cookbook/setting-inbound-support-agents</link>
            <guid isPermaLink="false">https://oration.ai/cookbook/setting-inbound-support-agents</guid>
            <pubDate>Mon, 29 Dec 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[How to configure, launch, and optimize inbound support voice AI agents with Oration]]></description>
            <author>Aditya Joshi</author>
            <category>Inbound Support</category>
            <enclosure url="https://oration.ai/images/backgrounds/18.png" length="0" type="image/png"/>
        </item>
        <item>
            <title><![CDATA[Prompting Guide]]></title>
            <link>https://oration.ai/cookbook/prompting-guide</link>
            <guid isPermaLink="false">https://oration.ai/cookbook/prompting-guide</guid>
            <pubDate>Fri, 26 Dec 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[How to write effective prompts for voice AI assistants]]></description>
            <author>Yash Srivastava</author>
            <category>Prompting</category>
            <enclosure url="https://oration.ai/images/backgrounds/8.png" length="0" type="image/png"/>
        </item>
        <item>
            <title><![CDATA[We crossed 10 billion tokens with OpenAI]]></title>
            <link>https://oration.ai/blog/oration-crosses-10-billion-tokens-from-openai</link>
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            <pubDate>Tue, 09 Dec 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Oration received OpenAI's milestone award for processing over 10 billion tokens.]]></description>
            <author>Aditya Joshi</author>
            <category>company news</category>
            <category>openai</category>
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        </item>
        <item>
            <title><![CDATA[MP MSME Conclave 2025]]></title>
            <link>https://oration.ai/events-and-conferences/msme-conclave</link>
            <guid isPermaLink="false">https://oration.ai/events-and-conferences/msme-conclave</guid>
            <pubDate>Wed, 03 Dec 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Exploring how AI empowers small businesses at the MP MSME Conclave.]]></description>
            <author>Aditya Joshi</author>
            <category>conclave</category>
            <category>msme</category>
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        </item>
        <item>
            <title><![CDATA[AI Agent Evals]]></title>
            <link>https://oration.ai/changelog/25-nov-2025</link>
            <guid isPermaLink="false">https://oration.ai/changelog/25-nov-2025</guid>
            <pubDate>Tue, 25 Nov 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Test and validate your AI agents before deploying to production.]]></description>
            <author>Aditya Joshi</author>
            <category>testing</category>
            <category>evaluations</category>
            <enclosure url="https://assets.oration.ai/changelog/changelog-evals-light.avif" length="0" type="image/avif"/>
        </item>
        <item>
            <title><![CDATA[Automatic Call Transfers]]></title>
            <link>https://oration.ai/changelog/18-nov-2025</link>
            <guid isPermaLink="false">https://oration.ai/changelog/18-nov-2025</guid>
            <pubDate>Tue, 18 Nov 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Seamlessly transfer calls to human agents with configurable routing options and transfer methods.]]></description>
            <author>Aditya Joshi</author>
            <category>call-transfer</category>
            <enclosure url="https://assets.oration.ai/changelog/changelog-call-transfer-light.avif" length="0" type="image/avif"/>
        </item>
        <item>
            <title><![CDATA[Enhanced Quality Assurance: Redesigned Interface]]></title>
            <link>https://oration.ai/changelog/11-nov-2025</link>
            <guid isPermaLink="false">https://oration.ai/changelog/11-nov-2025</guid>
            <pubDate>Tue, 11 Nov 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Track QA performance with at-a-glance analytics including success rates, average scores, and fatal conversation detection.]]></description>
            <author>Aditya Joshi</author>
            <category>quality-assurance</category>
            <enclosure url="https://assets.oration.ai/changelog/changelog-scorecards-v2-light.avif" length="0" type="image/avif"/>
        </item>
        <item>
            <title><![CDATA[Reports & Insights]]></title>
            <link>https://oration.ai/changelog/21-oct-2025</link>
            <guid isPermaLink="false">https://oration.ai/changelog/21-oct-2025</guid>
            <pubDate>Tue, 21 Oct 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Create custom reports and insights with no-code tools, pre-built templates, and flexible visualization options.]]></description>
            <author>Aditya Joshi</author>
            <category>reporting</category>
            <category>insights</category>
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        </item>
        <item>
            <title><![CDATA[Custom Model Selection]]></title>
            <link>https://oration.ai/changelog/15-oct-2025</link>
            <guid isPermaLink="false">https://oration.ai/changelog/15-oct-2025</guid>
            <pubDate>Wed, 15 Oct 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Choose your preferred LLM, Speech-to-Text, and Text-to-Speech providers to optimize your AI agents for your specific needs.]]></description>
            <author>Aditya Joshi</author>
            <category>customization</category>
            <category>models</category>
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        </item>
        <item>
            <title><![CDATA[How to make AI sound human]]></title>
            <link>https://oration.ai/blog/how-to-design-an-ai-agent-for-life-like-conversations</link>
            <guid isPermaLink="false">https://oration.ai/blog/how-to-design-an-ai-agent-for-life-like-conversations</guid>
            <pubDate>Mon, 29 Sep 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Voice UX design principles for creating AI agents that have life-like phone conversations.]]></description>
            <author>Aditya Joshi</author>
            <category>conversation design</category>
            <category>voice ux design</category>
            <enclosure url="https://assets.oration.ai/blog/blog-conversational-ux.avif" length="0" type="image/avif"/>
        </item>
        <item>
            <title><![CDATA[Voice Formatter for Natural Speech]]></title>
            <link>https://oration.ai/changelog/19-sep-2025</link>
            <guid isPermaLink="false">https://oration.ai/changelog/19-sep-2025</guid>
            <pubDate>Fri, 19 Sep 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Transform text elements into human-like spoken forms with intelligent formatting for numbers, currency, dates, and more.]]></description>
            <author>Aditya Joshi</author>
            <category>voice formatting</category>
            <enclosure url="https://assets.oration.ai/changelog/changelog-voice-formatter-light.avif" length="0" type="image/avif"/>
        </item>
        <item>
            <title><![CDATA[AI Agent Scorecards for Quality Assurance]]></title>
            <link>https://oration.ai/changelog/11-sep-2025</link>
            <guid isPermaLink="false">https://oration.ai/changelog/11-sep-2025</guid>
            <pubDate>Thu, 11 Sep 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Audit and score your AI agent conversations with customizable evaluation criteria to ensure consistent service quality.]]></description>
            <author>Aditya Joshi</author>
            <category>quality-assurance</category>
            <category>evaluation</category>
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        </item>
        <item>
            <title><![CDATA[Customizable Widget with Voice & Chat Support]]></title>
            <link>https://oration.ai/changelog/29-aug-2025</link>
            <guid isPermaLink="false">https://oration.ai/changelog/29-aug-2025</guid>
            <pubDate>Fri, 29 Aug 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Deploy your AI agents anywhere on the web with a fully customizable widget that supports both voice and chat interactions.]]></description>
            <author>Aditya Joshi</author>
            <category>widget</category>
            <category>customization</category>
            <enclosure url="https://assets.oration.ai/changelog/changelog-widget-light.avif" length="0" type="image/avif"/>
        </item>
        <item>
            <title><![CDATA[Spam Filter for Your Inbound AI Agents]]></title>
            <link>https://oration.ai/changelog/21-aug-2025</link>
            <guid isPermaLink="false">https://oration.ai/changelog/21-aug-2025</guid>
            <pubDate>Thu, 21 Aug 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Automatically detect and limit unwanted or suspicious calls.]]></description>
            <author>Aditya Joshi</author>
            <category>security</category>
            <category>inbound</category>
            <enclosure url="https://assets.oration.ai/changelog/changelog-spam-filter-light.avif" length="0" type="image/avif"/>
        </item>
        <item>
            <title><![CDATA[Ambient Background Sounds for AI Agents]]></title>
            <link>https://oration.ai/changelog/15-aug-2025</link>
            <guid isPermaLink="false">https://oration.ai/changelog/15-aug-2025</guid>
            <pubDate>Fri, 15 Aug 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Add office, cafe, or typing ambience so conversations feel familiar and human.]]></description>
            <author>Aditya Joshi</author>
            <category>Feature</category>
            <category>Voice</category>
            <category>Experience</category>
            <enclosure url="https://assets.oration.ai/changelog/changelog-background-sound-light.avif" length="0" type="image/avif"/>
        </item>
        <item>
            <title><![CDATA[Flexible Phone Number Routing for Campaigns]]></title>
            <link>https://oration.ai/changelog/7-aug-2025</link>
            <guid isPermaLink="false">https://oration.ai/changelog/7-aug-2025</guid>
            <pubDate>Thu, 07 Aug 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Configure advanced dialer strategies for outbound campaigns.]]></description>
            <author>Aditya Joshi</author>
            <category>Feature</category>
            <category>Outbound</category>
            <category>Automation</category>
            <enclosure url="https://assets.oration.ai/changelog/changelog-dialer-strategy-light.avif" length="0" type="image/avif"/>
        </item>
        <item>
            <title><![CDATA[Deploying AI Voice Agents in 30 Days]]></title>
            <link>https://oration.ai/blog/deploying-ai-voice-agents-in-30-days</link>
            <guid isPermaLink="false">https://oration.ai/blog/deploying-ai-voice-agents-in-30-days</guid>
            <pubDate>Thu, 24 Jul 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[A clear, week‑by‑week guide to launching 24x7, multilingual AI voice support agents.]]></description>
            <author>Aditya Joshi</author>
            <category>ai customer support</category>
            <category>ai call centre</category>
            <category>contact center ai</category>
            <category>ai customer service</category>
            <category>voice ai</category>
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        </item>
        <item>
            <title><![CDATA[Top 5 AI Agent Use Cases in Retail]]></title>
            <link>https://oration.ai/blog/top-5-ai-agent-use-cases-in-retail</link>
            <guid isPermaLink="false">https://oration.ai/blog/top-5-ai-agent-use-cases-in-retail</guid>
            <pubDate>Tue, 22 Jul 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Discover five high-impact AI agent use cases that cut costs, lift revenue, and unlock competitive advantage for modern retailers.]]></description>
            <author>Aditya Joshi</author>
            <category>ai in retail</category>
            <category>retail</category>
            <category>automation</category>
            <category>customer service</category>
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        </item>
        <item>
            <title><![CDATA[Scaling Sales Effortlessly with AI Voice Agents]]></title>
            <link>https://oration.ai/customer-stories/mountainherbs-sales-success</link>
            <guid isPermaLink="false">https://oration.ai/customer-stories/mountainherbs-sales-success</guid>
            <pubDate>Tue, 22 Jul 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Discover how The Mountain Herbs deployed Oration's AI voice agents to contact 50,000+ leads daily—achieving a 30% order rate at par with human agents while cutting costs by 60%, without hiring a single additional salesperson.]]></description>
            <author>Aditya Joshi</author>
            <category>ecommerce</category>
            <category>health-and-wellness</category>
            <category>sales</category>
            <category>automation</category>
            <category>customer-engagement</category>
            <category>ai-voice-agent</category>
            <category>conversational-ai</category>
            <category>outbound-calling</category>
            <category>d2c</category>
            <enclosure url="https://assets.oration.ai/customer-stories/mountain-herbs/mountain-herbs-feature.avif" length="0" type="image/avif"/>
        </item>
        <item>
            <title><![CDATA[Design and Launch Powerful Outbound Call Campaigns]]></title>
            <link>https://oration.ai/changelog/18-jul-2025</link>
            <guid isPermaLink="false">https://oration.ai/changelog/18-jul-2025</guid>
            <pubDate>Fri, 18 Jul 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Create, schedule, and manage sophisticated outbound campaigns with advanced targeting, retry logic, and flexible settings.]]></description>
            <author>Aditya Joshi</author>
            <category>Feature</category>
            <category>Outbound</category>
            <category>Automation</category>
            <enclosure url="https://assets.oration.ai/changelog/changelog-campaigns-light.avif" length="0" type="image/avif"/>
        </item>
        <item>
            <title><![CDATA[Passwordless Login: Sign in to Oration with Passkeys]]></title>
            <link>https://oration.ai/changelog/10-jul-2025</link>
            <guid isPermaLink="false">https://oration.ai/changelog/10-jul-2025</guid>
            <pubDate>Thu, 10 Jul 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Experience seamless, secure authentication—no username or password required.]]></description>
            <author>Aditya Joshi</author>
            <category>Feature</category>
            <category>Security</category>
            <enclosure url="https://assets.oration.ai/changelog/changelog-passkey-light.avif" length="0" type="image/avif"/>
        </item>
        <item>
            <title><![CDATA[Store Call Recordings in Your Own Amazon S3 Bucket]]></title>
            <link>https://oration.ai/changelog/3-jul-2025</link>
            <guid isPermaLink="false">https://oration.ai/changelog/3-jul-2025</guid>
            <pubDate>Thu, 03 Jul 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Effortlessly route your call recordings to your own S3 storage for greater flexibility and integration.]]></description>
            <author>Aditya Joshi</author>
            <category>Integration</category>
            <category>Data Ownership</category>
            <enclosure url="https://assets.oration.ai/changelog/changelog-s3-light.avif" length="0" type="image/avif"/>
        </item>
        <item>
            <title><![CDATA[Accelerating Conversions Through AI-Powered Test Drive Outreach]]></title>
            <link>https://oration.ai/customer-stories/honda-test-drive-to-sales</link>
            <guid isPermaLink="false">https://oration.ai/customer-stories/honda-test-drive-to-sales</guid>
            <pubDate>Thu, 03 Jul 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Discover how Jas Honda uses Oration's AI voice agents to automate daily lead outreach—inviting every prospect for a test drive, increasing buying probability by 36%, and nearly doubling showroom conversion rates.]]></description>
            <author>Aditya Joshi</author>
            <category>automotive</category>
            <category>sales</category>
            <category>lead-engagement</category>
            <category>conversion</category>
            <category>ai-voice-agent</category>
            <category>conversational-ai</category>
            <category>outbound-calling</category>
            <enclosure url="https://assets.oration.ai/customer-stories/jas-honda/jas-honda-feature.avif" length="0" type="image/avif"/>
        </item>
        <item>
            <title><![CDATA[Oration partners with Deepgram]]></title>
            <link>https://oration.ai/blog/deepgram-partnership</link>
            <guid isPermaLink="false">https://oration.ai/blog/deepgram-partnership</guid>
            <pubDate>Tue, 01 Jul 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Oration is teaming up with Deepgram to deliver fast, accurate speech-to-text.]]></description>
            <author>Aditya Joshi</author>
            <category>partnership</category>
            <category>speech-to-text</category>
            <enclosure url="https://assets.oration.ai/blog/blog-deepgram.avif" length="0" type="image/avif"/>
        </item>
        <item>
            <title><![CDATA[Real-Time Call Barge-In: Listen Live to AI Conversations]]></title>
            <link>https://oration.ai/changelog/30-jun-2025</link>
            <guid isPermaLink="false">https://oration.ai/changelog/30-jun-2025</guid>
            <pubDate>Mon, 30 Jun 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Instantly join live calls to monitor AI-agent conversations as they happen.]]></description>
            <author>Aditya Joshi</author>
            <category>Feature</category>
            <category>Real-Time Monitoring</category>
            <enclosure url="https://assets.oration.ai/changelog/changelog-barge-in-light.avif" length="0" type="image/avif"/>
        </item>
        <item>
            <title><![CDATA[No more lost customers—AI voice agents for retention at scale]]></title>
            <link>https://oration.ai/customer-stories/dishtv-retention-success</link>
            <guid isPermaLink="false">https://oration.ai/customer-stories/dishtv-retention-success</guid>
            <pubDate>Mon, 30 Jun 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Discover how Dish TV deployed Oration's multilingual AI voice agents to automate outbound retention calls—achieving a 64% recharge rate while engaging 23+ million subscribers across 8 languages with zero headcount increase.]]></description>
            <author>Aditya Joshi</author>
            <category>telecommunications</category>
            <category>retention</category>
            <category>multilingual</category>
            <category>enterprise</category>
            <category>customer-loyalty</category>
            <category>ai-voice-agent</category>
            <category>conversational-ai</category>
            <category>churn-prevention</category>
            <category>outbound-calling</category>
            <enclosure url="https://assets.oration.ai/customer-stories/dish-tv/dishtv-feature.avif" length="0" type="image/avif"/>
        </item>
        <item>
            <title><![CDATA[Growth Marketer]]></title>
            <link>https://oration.ai/jobs/growth-marketer</link>
            <guid isPermaLink="false">https://oration.ai/jobs/growth-marketer</guid>
            <pubDate>Tue, 24 Jun 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Join our marketing team to drive growth strategies and help scale our enterprise AI solution through innovative B2B marketing approaches.]]></description>
            <author>Aayush Jain</author>
            <author>Aditya Joshi</author>
            <category>marketing</category>
            <category>growth</category>
            <category>b2b</category>
            <category>saas</category>
            <category>ai</category>
            <category>content</category>
            <category>lead-generation</category>
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        </item>
        <item>
            <title><![CDATA[Support Engineer]]></title>
            <link>https://oration.ai/jobs/support-engineer</link>
            <guid isPermaLink="false">https://oration.ai/jobs/support-engineer</guid>
            <pubDate>Tue, 24 Jun 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Join our technical support team to help enterprise customers succeed with our AI-powered contact center]]></description>
            <author>Yash Srivastava</author>
            <author>Anchit Jain</author>
            <category>support</category>
            <category>engineering</category>
            <category>ai</category>
            <category>technical-support</category>
            <category>customer-success</category>
            <category>prompts</category>
            <category>llm</category>
            <enclosure url="https://oration.ai/og.png" length="0" type="image/png"/>
        </item>
        <item>
            <title><![CDATA[Capturing Qualitative Patient Feedback at Scale with AI Voice Agents]]></title>
            <link>https://oration.ai/customer-stories/cipla-survey-at-scale</link>
            <guid isPermaLink="false">https://oration.ai/customer-stories/cipla-survey-at-scale</guid>
            <pubDate>Sat, 21 Jun 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Discover how Cipla deployed Oration's multilingual AI voice agents to gather deep, actionable patient feedback for their inhaler products—achieving a 55% survey completion rate across six languages, with no staff training or call center overhead.]]></description>
            <author>Aditya Joshi</author>
            <category>pharma</category>
            <category>patient-feedback</category>
            <category>multilingual</category>
            <category>ai-surveys</category>
            <category>product-innovation</category>
            <category>ai-voice-agent</category>
            <category>conversational-ai</category>
            <category>outbound-calling</category>
            <category>voice-survey-automation</category>
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        </item>
        <item>
            <title><![CDATA[We're now more secure than ever]]></title>
            <link>https://oration.ai/blog/oration-iso-soc2-compliance</link>
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            <pubDate>Fri, 20 Jun 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[ISO 27001:2022, SOC 2 Type 2, and GDPR certifications.]]></description>
            <author>Aditya Joshi</author>
            <category>security</category>
            <category>compliance</category>
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        </item>
        <item>
            <title><![CDATA[More secure than ever]]></title>
            <link>https://oration.ai/changelog/19-jun-2025</link>
            <guid isPermaLink="false">https://oration.ai/changelog/19-jun-2025</guid>
            <pubDate>Thu, 19 Jun 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[ISO 27001:2022, SOC 2 Type 2, and GDPR certifications.]]></description>
            <author>Aditya Joshi</author>
            <category>security</category>
            <category>compliance</category>
            <enclosure url="https://oration.ai/images/changelog/changelog-iso-soc-gdpr-light.avif" length="0" type="image/avif"/>
        </item>
        <item>
            <title><![CDATA[Webhook Endpoints for Real-time Event Notifications]]></title>
            <link>https://oration.ai/changelog/16-jun-2025</link>
            <guid isPermaLink="false">https://oration.ai/changelog/16-jun-2025</guid>
            <pubDate>Mon, 16 Jun 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Get real-time updates on your AI agent conversations and integrate seamlessly with your existing systems using Webhook Endpoints.]]></description>
            <author>Aditya Joshi</author>
            <category>product</category>
            <category>webhooks</category>
            <enclosure url="https://oration.ai/images/changelog/webhooks-light.avif" length="0" type="image/avif"/>
        </item>
        <item>
            <title><![CDATA[Voice Mail Detection]]></title>
            <link>https://oration.ai/changelog/29-may-2025</link>
            <guid isPermaLink="false">https://oration.ai/changelog/29-may-2025</guid>
            <pubDate>Thu, 29 May 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Give your AI agents the power to detect voicemail and customize how they respond]]></description>
            <author>Aditya Joshi</author>
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            <description><![CDATA[Write, format, and enhance your AI agent prompts with a powerful AI-native editor]]></description>
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            <description><![CDATA[You're spending millions of dollars in optimizing something that's on its way out. Why bother?]]></description>
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            <author>Aditya Joshi</author>
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            <author>Aditya Joshi</author>
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            <author>Aditya Joshi</author>
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            <description><![CDATA[Your AI agents can now end conversations based on customizable conditions]]></description>
            <author>Aditya Joshi</author>
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            <pubDate>Wed, 09 Apr 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Enable AI agents to access large volumes of information for more informed responses]]></description>
            <author>Aditya Joshi</author>
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            <title><![CDATA[The State Of Generative AI In The Enterprises]]></title>
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            <author>Anchit Jain</author>
            <author>Yash Srivastava</author>
            <category>Solutions Brief</category>
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            <pubDate>Fri, 04 Apr 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Introducing Brand Voice for consistent terminology across all AI agent communications]]></description>
            <author>Aayush Jain</author>
            <category>product</category>
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            <title><![CDATA[Bring your own telephony]]></title>
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            <author>Yash Srivastava</author>
            <category>product</category>
            <category>engineering</category>
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            <pubDate>Fri, 21 Mar 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Listen to your AI agent conversations directly within Oration]]></description>
            <author>Yash Srivastava</author>
            <category>product</category>
            <category>feature</category>
            <category>telephony</category>
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            <title><![CDATA[CX Roundtable - New Delhi]]></title>
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            <pubDate>Fri, 24 Jan 2025 00:00:00 GMT</pubDate>
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            <author>Aditya Joshi</author>
            <category>roundtable</category>
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            <title><![CDATA[AI Agent Foundations Certification]]></title>
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            <pubDate>Wed, 15 Nov 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Master the core concepts of building voice AI agents with our foundational certification]]></description>
            <author>Aayush Jain</author>
            <author>Yash Srivastava</author>
            <category>AI Agents</category>
            <category>Voice AI</category>
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