Coachings

Coachings

Introducing Coachings, a powerful new feature that lets you fine-tune your AI agents by providing highly specific feedback and behavioral guidelines for real-world scenarios.

With Coachings, you can:

• Define custom scenarios: Specify exactly when coaching should be triggered, such as when a customer asks for a discount or raises a particular concern.
• Set agent behaviors: Guide your agents on how to respond in each scenario with clear, actionable instructions or example replies.
• Leverage customer feedback: Transform real customer interactions and feedback into coaching opportunities, continuously improving your AI agents' performance.
• Apply at scale or individually: Choose to apply coaching to all agents or tailor feedback for specific team members.
• Ensure consistent, high-quality responses: Standardize how your agents handle sensitive or complex situations, improving customer satisfaction and compliance.

This feature is especially valuable for businesses that want to ensure policy adherence, implement specific customer feedback and rapidly adapt agent behavior to new business needs.

To configure Coachings for your agents, navigate to the Coachings section in your dashboard, create a new coaching scenario, and assign it to your agents. Your AI workforce will immediately begin applying your feedback in live conversations, creating a continuous improvement loop based on real customer interactions.