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Triple Compliance Certification Achieved

We're proud to announce that Oration has achieved three major compliance certifications: ISO 27001:2022, SOC 2 Type 2, and GDPR compliance. This comprehensive security framework demonstrates our commitment to protecting your data at the highest standards.

With these certifications, you can now:

• Trust in enterprise-grade security: Our ISO 27001:2022 certification ensures comprehensive ISMS covering risk assessment, asset management, access controls, and incident response procedures
• Rely on proven operational security: Our SOC 2 Type 2 compliance validates that our security controls are not just designed properly but are operating effectively over time
• Benefit from global data protection: Our GDPR compliance ensures your data is handled according to the highest international privacy standards
• Count on continuous improvement: We maintain ongoing surveillance audits across all frameworks to ensure our security measures remain robust and up-to-date

These certifications, working together, provide multiple layers of security and demonstrate our commitment to safeguarding your data while maintaining your trust in our autonomous AI solutions. You can confidently deploy our voice AI solutions, knowing your data is protected by industry-leading security practices.

To learn more about our security measures, visit https://trust.oration.ai.

Real-time Event Notifications with Webhook Endpoints

We're excited to introduce Webhook Endpoints, giving you the power to receive real-time notifications about events happening within your Oration AI applications, including the status of your AI agent conversations. Stay informed and integrate Oration AI effortlessly with your existing workflows.

With Webhook Endpoints, you can:

• Receive Instant Updates: Get immediate notifications when events occur, such as a conversation.completed or agent.created status, allowing for timely actions and insights.
• Integrate with Your Systems: Configure webhook endpoints to send data directly to your CRM, analytics tools, or custom applications, automating workflows and enriching your data.
• Customize Your Endpoints: Define the URL where events will be sent, add authorization tokens and secrets for secure communication, and filter the specific event types you want to receive.
• Control Delivery: Set rate limits to manage the frequency of webhook events and examine message attempts to troubleshoot any delivery issues.

This feature is perfect for teams who need to react instantly to conversation outcomes, want to maintain a synchronized view of their AI agent activities in external systems, or require robust monitoring and logging capabilities.

To get started, navigate to 'Settings' > 'Webhooks' and click 'New Webhook Endpoint' to create your first endpoint. Configure its details, add security credentials, define filter types, and start receiving real-time event data.

Smarter Voice Mail Detection for AI Agents

We’ve launched Voice Mail Detection, giving you full control over how your AI agents handle calls that reach voicemail boxes.

Now, your agents can automatically detect when they’re speaking to a voicemail system and respond exactly how you want—saving time and ensuring every call is handled professionally.

With Voice Mail Detection, you can:

• Enable or disable detection per agent: Decide which agents should use voicemail detection.
• Set detection timing: Choose how long the agent waits before checking for voicemail, so you can balance speed and accuracy.
• Customize the agent’s message: Write the exact message your agent will say if a voicemail is detected, or have the agent end the call immediately.
• Control call ending behavior: Set how long the agent waits after detecting voicemail before ending the call, ensuring your message is delivered or the call is closed promptly.

This update is perfect for teams making outbound calls who want to avoid leaving awkward voicemails or wasting time on unanswered calls. You’ll deliver a more polished, efficient experience—every time.

To get started, open your agent’s 'Advanced Settings' and look for the 'Voice mail box Detection Settings' section. From there, you can enable detection, set your preferred timing, and customize your agent’s voicemail response.

AI Agent Prompt Editor

Introducing the AI Agent Prompt Editor—a powerful new way to write, format, and enhance your AI agent prompts!

With the new editor, you can:

• Write in a full-screen, distraction-free environment: Enjoy a spacious, modern interface designed for focus and productivity.
• Leverage AI-powered writing tools: Instantly shorten or generate text, auto-complete your thoughts, translate prompts into different languages, and fix spelling or grammar errors with a single click.
• Insert rich data types: Seamlessly add structured elements such as email addresses, phone numbers, tables, and more to your prompts.
• Format your prompts: Use rich text features like bold, italics, headings, lists, and more to organize and clarify your instructions.
• Create more effective prompts, faster: The editor’s smart suggestions and formatting options help you craft high-quality prompts with ease.

This feature is perfect for anyone who wants to create clear, effective, and well-structured AI agent prompts—whether you’re fine-tuning agent behavior or building new conversational agents.

To try the new AI Agent Prompt Editor, open any agent and head to the "Agent Prompt" tab prompt.

Coachings

Introducing Coachings, a powerful new feature that lets you fine-tune your AI agents by providing highly specific feedback and behavioral guidelines for real-world scenarios.

With Coachings, you can:

• Define custom scenarios: Specify exactly when coaching should be triggered, such as when a customer asks for a discount or raises a particular concern.
• Set agent behaviors: Guide your agents on how to respond in each scenario with clear, actionable instructions or example replies.
• Leverage customer feedback: Transform real customer interactions and feedback into coaching opportunities, continuously improving your AI agents' performance.
• Apply at scale or individually: Choose to apply coaching to all agents or tailor feedback for specific team members.
• Ensure consistent, high-quality responses: Standardize how your agents handle sensitive or complex situations, improving customer satisfaction and compliance.

This feature is especially valuable for businesses that want to ensure policy adherence, implement specific customer feedback and rapidly adapt agent behavior to new business needs.

To configure Coachings for your agents, navigate to the Coachings section in your dashboard, create a new coaching scenario, and assign it to your agents. Your AI workforce will immediately begin applying your feedback in live conversations, creating a continuous improvement loop based on real customer interactions.

Boosted Keywords

Introducing Boosted Keywords, a powerful new feature that lets you expand your AI agents' vocabulary with custom terms, ensuring accurate recognition of specialized terminology and proper nouns.

Our new Boosted Keywords feature allows you to provide a customized list of keywords that your AI agents should prioritize during conversations. This ensures they can accurately recognize and respond to industry-specific terms, brand names, or uncommon words. With this feature, you can:

• Improve recognition accuracy: Help your agents correctly identify specialized terms, proper nouns, and industry jargon
• Support multilingual conversations: Add non-English terms and ensure they're properly recognized
• Enhance domain expertise: Add product names, technical terminology, or abbreviations specific to your business
• Reduce misunderstandings: Minimize the need for repetition or clarification of uncommon terms
• Create more effective interactions: Build customer confidence with agents that understand specialized vocabulary

This feature is particularly valuable for businesses operating in specialized industries, working with international customers, or using unique product names and terminology.

To configure Boosted Keywords for your agents, navigate to the Agent Details page, select the "Configurations" tab, and look for the "Boosted Keywords" option where you can enter your custom vocabulary list.

We've launched a new feature that gives you precise control over when your AI agents recognize and respond to customer interruptions during conversations.

The new Interruption Word Threshold setting allows you to fine-tune how your AI agents handle mid-conversation interruptions, creating more natural dialogue experiences. With this feature, you can:

• Customize sensitivity levels: Define exactly how many words a customer needs to speak before your agent recognizes an interruption
• Create more human-like conversations: Allow customers to redirect conversations naturally without frustration
• Balance attentiveness with effectiveness: Set the perfect threshold to prevent false interruptions while remaining responsive
• Optimize for different use cases: Adjust settings based on industry needs, customer preferences, or specific agent functions

This feature helps your AI agents become better listeners, enhancing conversation quality and customer satisfaction across voice interactions.

To configure this setting for your agents, navigate to the Agent Details page, select the "Configurations" tab, and look for the "Interruption Word Threshold" option.

We've launched Automatic Call Termination, allowing your AI agents to intelligently end conversations based on conditions you define.

With Autonomous Call Termination, your AI agents can end conversations at the optimal moment. You'll be able to customize termination logic for different agent roles, reduce unnecessary call time, and easily update criteria as needed.

Key features:

• End Call Toggle: Enable or disable the autonomous call termination feature with a simple toggle.
• Custom End Conditions: Define specific criteria that determine when an agent should conclude a call.
• Agent-Specific Settings: Configure different termination conditions for each of your AI agents.
• Centralized Management: Access these settings directly in the Agent Details page.

Autonomous Call Termination is now available for all users. To get started, navigate to Agent → Agent Details, enable the "End Call Enabled" toggle, and define your conditions in the description field.

Big update! We're excited to announce the launch of Knowledge Bases, enabling your AI agents to access large documents for more informed and accurate responses.

Key features:

• Document Upload: Add files containing FAQs, policies, product information, and more to your Knowledge Base.
• Category Organization: Sort your documents into intuitive categories like Sales, Product Catalogue, and Policies for better organization.
• AI Agent Integration: Attach one or more Knowledge Bases to your AI agents, giving them instant access to all the information they need.
• Multiple File Formats: Support for common document formats including PDF, TXT and DOC.
• Centralized Dashboard: Easily manage all your Knowledge Base documents from a single interface.

Knowledge Base is now available in the navigation sidebar under "Knowledge Base" for all users. To get started, navigate to the Knowledge Base section and click "Create Knowledge Base" to upload your first document.

With Knowledge Bases, your AI agents can:

• Answer a wider range of customer questions
• Ensure consistent information delivery
• Maintain compliance with latest policies and procedures

And you can:

• Quickly update information by simply replacing documents
• Organize content by categories for better accessibility
• Attach multiple Knowledge Bases to different AI agents
• Control exactly what information your agents can access

We're excited to announce the launch of Brand Voice, giving enterprise customers the power to define and enforce their unique terminology across all AI agent communications.

Key features

• Custom Dictionaries: Define your company's unique terminology and ensure AI agents consistently use approved language in all customer interactions.
• Term Status Levels: Control terminology with four status options - Approved, Do not use, Pending, and Use Carefully.
• Strict Replacement: Automatically substitute non-approved terms with approved alternatives.
• Multiple Language Support: Define terms in multiple languages with appropriate substitutions to maintain consistent brand voice across global operations.
• Centralized Dashboard: Easily manage all terms from a single interface with filtering and search capabilities.
• Detailed Configuration: Add custom descriptions with usage examples and toggle strict replacement enforcement for each term.

Brand Voice is now available in the navigation sidebar under "BRAND VOICE" for all enterprise customers. No user action is required to access this feature.

With Brand Voice, you can:

• Reduce compliance risks
• Maintain brand integrity
• Simplify governance of language used by your AI workforce
• Enable seamless brand voice implementation across multilingual operations

We've expanded our telephony capabilities to give you complete flexibility in how you manage phone numbers for your AI digital workers.

With this update, you now have three options for phone number management:

• Import from Twilio: Seamlessly connect your existing Twilio phone numbers to Oration AI
• Buy from Oration: Purchase new phone numbers directly through our platform
• Import SIP Trunk: Bring your own SIP trunk provider with configurable settings for URL, username, and password

This enhancement provides several key benefits:

• Cost efficiency: Leverage your existing telephony infrastructure and contracts
• Simplified migration: Transition to Oration while maintaining your current phone numbers
• Enterprise-ready: Support for complex telephony configurations required by larger organizations
• Streamlined management: Configure all telephony options through our intuitive interface

To get started, simply navigate to the Phone Numbers section, click "New Phone Number" and select your preferred provider method from the dropdown menu.

We've just launched a seamless conversation playback feature that lets you listen to your AI agent call recordings directly within the Oration platform.

With our new in-platform conversation playback:

• Instant access to recordings: Listen to any conversation with a single click right from your History page
• Intuitive audio controls: Navigate through calls with play/pause, skip, and a progress bar
• Time-stamped playback: Easily track conversation duration and jump to specific moments
• Channel-specific filtering: Quickly find telephony recordings through conversation type filters
• Streamlined quality assurance: Review agent performance without leaving the platform

This feature enhances your ability to monitor conversation quality, train your team, and identify opportunities for improving your AI agents' effectiveness.

To get started, simply navigate to the History page, locate a telephony conversation with a "Play" button, and click to hear the recording instantly within your browser.