Until now, Evals enabled you to test whether your agent called the correct tool. Today, we’re taking it a step further. You can now evaluate the agent’s actual response after the tool has executed, ensuring that the final outcome for the user is exactly what you intended.

With these new evaluation capabilities, you can now:

• Verify the final agent response: Move beyond testing just the tool trigger. Ensure your agents correctly interpret the tool’s output and communicate it back to the user with accuracy.
• Define custom success criteria: Set precise rules for what makes a response successful—like ensuring a booking confirmation number is provided.
• Use success and failure examples: Provide sample responses to guide the evaluation engine, helping it understand the nuances of your agent’s desired behavior.
• Test end-to-end reliability: Build more robust agents by testing the entire tool-calling lifecycle, from trigger to final confirmation.

To start evaluating tool responses, navigate to your Evals, select a test case with a tool call, and toggle on Evaluate Agent Response.

We've introduced Deep Research for your knowledgebases, allowing your AI agents to perform a much more thorough search when handling complex user queries. While it takes longer than a standard search, it ensures that even the most subtle and intricate details are retrieved accurately.

With Deep Research, you can now:

• Retrieve complex information with precision: Enable your agents to scan deeper across your documents to find specific answers that might be missed by regular search.
• Handle intricate data queries: Perfect for knowledgebases containing technical manuals, legal documents, or dense product specifications where accuracy is paramount.
• Balance speed and depth: Choose when to prioritize depth over speed by enabling Deep Research for specific knowledgebases.
• Easy configuration: Simply toggle Deep Research on or off for any knowledgebase directly from your settings.

To enable this feature, navigate to your Knowledgebase > [Choice of Knowledgebase] > Settings and toggle on Deep Research.

We've just shipped Caller ID Webhooks, making it easy to automatically fetch and display caller information for all inbound calls. This provides your AI agents with immediate context about the caller, making every conversation more personalized.

With Caller ID Webhooks, you can now:

• Fetch caller data in real-time: Automatically trigger webhook requests as calls arrive to retrieve customer details from your CRM or external APIs.
• Support for custom headers and endpoints: Securely authenticate your requests with custom headers and use your own endpoints to enrich caller data.
• Flexible event configuration: Select exactly which caller identification events you want to receive at your specified endpoint.
• Centralized webhook management: Create, enable, and monitor multiple webhooks from a unified interface in your settings.

Navigate to Settings > Caller Identification in your dashboard to create your first Caller ID Webhook and start delivering personalized call experiences.

We've launched Evals—a powerful testing environment that lets you validate how your AI agents handle different scenarios before deploying them to real customers.

With Evals, you can now:

• Create evaluation suites: Organize your tests into comprehensive suites that cover all critical aspects of your AI agent's performance.
• Test individual responses: Use "Next Reply" evaluations to verify your agent provides appropriate responses in specific conversation contexts based on your success criteria.
• Validate tool usage: Set up "Tool Invocation" tests to ensure your agent calls the right tools at the right times during customer interactions.
• Simulate complete conversations: Run full "Conversation" evaluations following defined scripts to test your agent's ability to handle multi-turn interactions from start to finish.

Each evaluation type helps you catch issues early and ensure your AI agents deliver consistent, accurate responses across every customer interaction.

To start testing your agents, navigate to Evaluation Suites on the left navigation bar, create a new Suite, then add your first evaluation to begin simulating real-world scenarios.

Your AI agents can now seamlessly transfer calls to human representatives when needed, ensuring customers always get the right level of support.

With the new Call Transfer feature, you can now:

• Choose your transfer method: Use cold transfer to connect customers directly to a human agent, or warm transfer to let your AI agent provide context and conversation summary before handing off.
• Define transfer scenarios: Configure exactly when your AI agent should transfer calls—whether it's for billing support, technical assistance, or escalation requests.
• Flexible routing options: Route calls using static destinations, schedule-based routing, or dynamic assignment based on availability.
• Multiple destinations: Add SIP addresses or phone numbers with round-robin distribution to balance load across your team.

Navigate to "Advanced Settings" → "Call Transfer" to configure how your AI agents transfer calls to human representatives.

We've revamped Agent QA with a modern interface and powerful analytics, making it easier to track how well your AI Agents are performing.

With the new Agent QA, you can now:

• Track success rates at a glance: See the percentage of conversations that passed your quality standards, with visual indicators showing performance trends.
• Monitor average scores: Understand overall quality performance with average scores calculated across all conversations.
• Detect fatal conversations instantly: Quickly identify conversations that failed critical compliance or safety criteria.
• Navigate with ease: Experience a redesigned interface that makes creating, managing, and analyzing QA more intuitive.

Navigate to "Scorecards" in your dashboard to explore the new analytics interface and see how your AI agents are performing against your quality criteria.

Gain deeper visibility into your AI agents' performance with our new Reports & Insights Dashboard.

With Reports & Insights, you can:

• Create insights effortlessly: Build custom insights using simple dropdowns to select your category, primary metric, and grouping dimensions—no coding required.
• Choose from proven templates: Jump-start your analytics with ready-made templates.
• Build flexible reports: Combine multiple insights into comprehensive reports that tell the complete story of your AI workforce performance.
• Reuse insights across reports: Include the same insight in multiple reports to maintain consistency while serving different stakeholders' needs.
• Start from scratch or use templates: Whether you prefer starting with a blank canvas or customizing our battle-tested templates, you have complete flexibility.

Available templates include Campaigns Performance, Conversations Performance, Agents Performance, Customer Analytics, Revenue Reports, User Engagement, Support Tickets, and Product Performance—all designed specifically for AI agent operations.

How to get started: Navigate to the Reports section in your dashboard, select "New Report," and choose from our template library or create a custom report from scratch.

You can now select your preferred providers for Large Language Models (LLM), Speech-to-Text (STT), and Text-to-Speech (TTS). Balance between latency, quality, and price based on your priorities—whether you need lightning-fast responses, the highest quality interactions, or the most cost-effective solution.

With Custom Model Selection, you can:

• Pick your LLM provider: Choose the LLM provider that best fits your needs—OpenAI for versatility, Together AI for open-source flexibility, Azure OpenAI for enterprise compliance and data residency requirements, or Oration OpenAI, which combines the best of multiple models to deliver the fastest and smartest replies.
• Select your speech recognition provider: Pick between Deepgram for ultra-low latency or Azure for enterprise-grade accuracy and integration with your existing Microsoft infrastructure.
• Customize voice output: Use Eleven Labs for natural, expressive voices in global languages (including English), or Sarvam for authentic Indian language support—ensuring your AI agents sound natural to your customers.
• Mix and match providers: Combine different providers to create the perfect stack for your specific requirements, whether that's cost optimization, latency reduction, or regional compliance.

This flexibility means you can tailor each AI agent to excel in its specific role—whether handling customer support calls in specific languages, processing sensitive data within Azure's compliance framework, or delivering the most natural-sounding voice experiences.

To get started, open any agent, navigate to the Advanced Settings tab, and select your preferred providers for LLM, STT, and TTS from the dropdown menus.

Make your AI agents sound more human and professional. The new Voice Formatter automatically converts text elements like numbers, currency, and dates into natural spoken forms that flow seamlessly in conversations.

With Voice Formatter enabled, your agents will:

• Speak numbers naturally: Transform "123" into "one hundred twenty-three" and "1,500" into "one thousand five hundred" for better comprehension.
• Handle currency properly: Convert "$49.99" into "forty-nine dollars and ninety-nine cents" instead of awkward character-by-character reading.
• Format dates intelligently: Turn "10/05/2023" into "May 10th, 2023" for clear communication (supports dd/mm/yyyy, dd-mm-yyyy, yyyy-mm-dd, and yyyy/mm/dd formats).
• Improve phone numbers: Present "+1234567890" as "plus one two three four five six seven eight nine zero" for easy understanding.
• Enhance overall flow: Create more natural, conversational experiences that sound genuinely human to your customers.

How to get started: Navigate to your Agent Settings, go to the Advanced Settings tab, and enable the Voice Formatting toggle.

Maintain exceptional service quality across your AI workforce. The new Scorecards feature lets you create comprehensive evaluation frameworks to audit AI agent conversations and assign scores based on your specific quality parameters.

With Scorecards, you can:

• Create custom evaluation questions: Define specific criteria and prompts that you will assess during conversation reviews, with detailed descriptions to ensure consistent scoring.
• Set weighted scoring: Assign maximum points to each question based on importance, allowing you to prioritize critical aspects of customer interactions.
• Choose evaluation types: Select from binary yes/no assessments or scale-based ratings to match your quality assurance methodology.
• Mark fatal questions: Identify critical criteria where failure results in overall scorecard failure, regardless of total score - perfect for compliance or safety requirements.
• Streamline quality reviews: Provide you with structured frameworks that eliminate guesswork and ensure consistent assessment standards.

How to get started: Navigate to "Scorecards" on the left navigation bar to create a new Scorecard.

Bring your AI agents directly to your website visitors. The new Widget feature lets you embed fully customizable AI agents that support both voice and text conversations, complete with theme customization and flexible sizing options.

With the new Widget, you can:

• Choose conversation modes: Let visitors interact via text-based chat, voice conversations, or give them the option to choose their preferred method.
• Customize the appearance: Select from preset themes like Ocean, Forest, Sunset, and more, or create your own custom theme with specific colors for base, hover, active states, borders, and text.
• Control the size: Deploy either a full-featured standard widget or a minimized compact version that fits perfectly with your website design.
• Easy deployment: Simply copy the generated embed code and paste it into your website's HTML - the widget automatically appears in the bottom-right corner.

How to get started: Navigate to your agent settings and select "Widget".

Keep your inbound AI agents focused on real customers. The new Spam Filter automatically detects patterns of unwanted traffic and throttles suspicious bursts.

With Spam Filter, you can:

• Reduce annoying unwanted calls: Prevent distractions and disruptions to your agents' time.
• Improve agent efficiency: Streamline your agents' workflows by removing time-consuming and distracting calls.
• Enhance customer satisfaction: Ensure that your agents can provide a higher quality of service to real customers.

How to get started:
Open your workspace settings and go to "Spam Filter". Turn on "Spam Protection", select a "Protection Strategy", choose a "Time Window", and set the "Filter Threshold". The filter will automatically apply to incoming calls for this workspace.

Give your customers a familiar sense of place while they talk to your AI agent. You can now add subtle ambient soundscapes—like office, cafe, or keyboard typing—to make conversations feel more natural and comfortable.

With Background Sounds, you can:

• Choose from curated soundscapes: Office, Cafe, Keyboard Typing or Call Center Hum.
• Natural mixing and ducking: Ambience automatically softens when the agent speaks, and returns between turns.
• Configure per agent: Enable per agent, set default ambience and volume, and preview before publishing.

How to get started:
Open your agent’s settings and go to "Configurations" → "Ambient Sound". Pick a soundscape and set the "Speaking Volume" and "Silent Volume" as desired. The ambience will play during live voice conversations across supported channels, and the volume will adjust when the agent speaks and when the agent is silent.

We’re excited to introduce Dialer Strategy—a powerful new configuration that lets you control how your phone numbers are used in your outbound call campaigns.

With Dialer Strategy, you can:

• Choose your routing logic: Select between Round Robin (cycle through available numbers evenly) or Day Wise (assign specific numbers to each day of the week).
• Day-wise phone assignment: Configure which phone number is used for each day, giving you granular control over your campaign’s caller ID and compliance needs.
• Easily manage settings: Easily manage and update dialer settings directly from the campaign configuration screen.

How to get started:
In your campaign settings, select the 'Dialer Strategy' tab and assign phone numbers as needed for each day. Click “Update Dialer Settings” to apply your changes and optimize your outbound operations.

We’re excited to introduce Campaigns—a comprehensive new feature that empowers you to create, schedule, and manage elaborate outbound calling campaigns, all from a single, intuitive interface.

With Campaigns, you can:

• Target the right customers: Use custom SQL queries to precisely define which customers to call for each campaign and for each retry attempt.
• Fine-tune your outreach: Configure maximum daily attempts, retry days, and minimum delay between retries to optimize your contact strategy.
• Control call concurrency: Set limits on simultaneous calls and concurrent dials per customer to match your operational capacity.
• Schedule with flexibility: Choose when campaigns run (daily, recurring, or custom), set business hours, and define start/end dates for complete control.
• Customize call handling: Select the AI agent, dialout strategy, SIP trunk, and batch processing intervals to fit your workflow.

Whether you’re running a one-off promotion or a recurring retention campaign, Campaigns gives you the tools to automate, personalize, and scale your outbound communications—no manual spreadsheets or guesswork required.

How to get started:
Head to the Campaigns section in your dashboard, click “Create Campaign,” and explore the full suite of configuration options to launch your first campaign in minutes.

You can now log in to Oration using passkeys—an advanced, passwordless authentication method that lets you access your account securely without ever entering a username or password.

With passkey login, you can:

• Sign in instantly: Use your device’s built-in authentication (like Face ID, Touch ID, or Windows Hello) for a frictionless login experience.
• Boost your security: Passkeys are resistant to phishing and credential theft, keeping your Oration account safer than ever.
• Simplify access: No more password resets or remembering complex credentials—just authenticate with a tap or glance.

Visit your Account Settings -> Account Security and head over to the Two-Factor Authentication tab to add a passkey to your Oration account. Next time you log in, simply choose “Sign in with Passkey” for a seamless, secure experience.

You can now automatically route all your Oration AI call recordings directly to your own Amazon S3 bucket. This new feature gives you more flexibility and control over your data, making it easier to integrate recordings into your existing tools and workflows.

With S3 call recording storage, you can:

• Centralize your data: Keep all your call recordings in one place, alongside your other business-critical files.
• Enable custom integrations: Easily connect recordings to your analytics, review, or automation tools—no extra downloads or manual transfers needed.
• Scale on your terms: Leverage the scalability of S3 to store as many recordings as you need, without worrying about storage limits.

To start using this feature, visit your Account Settings, add your S3 bucket details, and enable external storage for call recordings.

You can now join live calls and listen to conversations between your customers and Oration’s AI agents as they happen. This new feature empowers you to monitor quality, provide coaching, and ensure every interaction meets your standards—right in the moment.

With Real-Time Call Barge-In, you can:

• Monitor live conversations: Instantly join any ongoing call to hear exactly how your AI agent is handling customer interactions.
• Coach and support your team: Use live listening to provide feedback or training to your team based on real conversations.
• Ensure compliance and quality: Proactively oversee sensitive or high-stakes calls to maintain the highest standards.

And this is just the beginning—soon, you’ll be able to take control and guide the AI agent during live calls, giving you even more flexibility and oversight.

To start using Real-Time Call Barge-In, head to your Calls dashboard and look for the new “Listen Live” button next to any active call.

We're proud to announce that Oration has achieved three major compliance certifications: ISO 27001:2022, SOC 2 Type 2, and GDPR compliance. This comprehensive security framework demonstrates our commitment to protecting your data at the highest standards.

With these certifications, you can now:

• Trust in enterprise-grade security: Our ISO 27001:2022 certification ensures comprehensive ISMS covering risk assessment, asset management, access controls, and incident response procedures
• Rely on proven operational security: Our SOC 2 Type 2 compliance validates that our security controls are not just designed properly but are operating effectively over time
• Benefit from global data protection: Our GDPR compliance ensures your data is handled according to the highest international privacy standards
• Count on continuous improvement: We maintain ongoing surveillance audits across all frameworks to ensure our security measures remain robust and up-to-date

These certifications, working together, provide multiple layers of security and demonstrate our commitment to safeguarding your data while maintaining your trust in our autonomous AI solutions. You can confidently deploy our voice AI solutions, knowing your data is protected by industry-leading security practices.

To learn more about our security measures, visit https://trust.oration.ai.

We're excited to introduce Webhook Endpoints, giving you the power to receive real-time notifications about events happening within your Oration AI applications, including the status of your AI agent conversations. Stay informed and integrate Oration AI effortlessly with your existing workflows.

With Webhook Endpoints, you can:

• Receive Instant Updates: Get immediate notifications when events occur, such as a conversation.completed or agent.created status, allowing for timely actions and insights.
• Integrate with Your Systems: Configure webhook endpoints to send data directly to your CRM, analytics tools, or custom applications, automating workflows and enriching your data.
• Customize Your Endpoints: Define the URL where events will be sent, add authorization tokens and secrets for secure communication, and filter the specific event types you want to receive.
• Control Delivery: Set rate limits to manage the frequency of webhook events and examine message attempts to troubleshoot any delivery issues.

This feature is perfect for teams who need to react instantly to conversation outcomes, want to maintain a synchronized view of their AI agent activities in external systems, or require robust monitoring and logging capabilities.

To get started, navigate to 'Settings' > 'Webhooks' and click 'New Webhook Endpoint' to create your first endpoint. Configure its details, add security credentials, define filter types, and start receiving real-time event data.

We’ve launched Voice Mail Detection, giving you full control over how your AI agents handle calls that reach voicemail boxes.

Now, your agents can automatically detect when they’re speaking to a voicemail system and respond exactly how you want—saving time and ensuring every call is handled professionally.

With Voice Mail Detection, you can:

• Enable or disable detection per agent: Decide which agents should use voicemail detection.
• Set detection timing: Choose how long the agent waits before checking for voicemail, so you can balance speed and accuracy.
• Customize the agent’s message: Write the exact message your agent will say if a voicemail is detected, or have the agent end the call immediately.
• Control call ending behavior: Set how long the agent waits after detecting voicemail before ending the call, ensuring your message is delivered or the call is closed promptly.

This update is perfect for teams making outbound calls who want to avoid leaving awkward voicemails or wasting time on unanswered calls. You’ll deliver a more polished, efficient experience—every time.

To get started, open your agent’s 'Advanced Settings' and look for the 'Voice mail box Detection Settings' section. From there, you can enable detection, set your preferred timing, and customize your agent’s voicemail response.

Introducing the AI Agent Prompt Editor—a powerful new way to write, format, and enhance your AI agent prompts!

With the new editor, you can:

• Write in a full-screen, distraction-free environment: Enjoy a spacious, modern interface designed for focus and productivity.
• Leverage AI-powered writing tools: Instantly shorten or generate text, auto-complete your thoughts, translate prompts into different languages, and fix spelling or grammar errors with a single click.
• Insert rich data types: Seamlessly add structured elements such as email addresses, phone numbers, tables, and more to your prompts.
• Format your prompts: Use rich text features like bold, italics, headings, lists, and more to organize and clarify your instructions.
• Create more effective prompts, faster: The editor’s smart suggestions and formatting options help you craft high-quality prompts with ease.

This feature is perfect for anyone who wants to create clear, effective, and well-structured AI agent prompts—whether you’re fine-tuning agent behavior or building new conversational agents.

To try the new AI Agent Prompt Editor, open any agent and head to the "Agent Prompt" tab prompt.

Coachings

Introducing Coachings, a powerful new feature that lets you fine-tune your AI agents by providing highly specific feedback and behavioral guidelines for real-world scenarios.

With Coachings, you can:

• Define custom scenarios: Specify exactly when coaching should be triggered, such as when a customer asks for a discount or raises a particular concern.
• Set agent behaviors: Guide your agents on how to respond in each scenario with clear, actionable instructions or example replies.
• Leverage customer feedback: Transform real customer interactions and feedback into coaching opportunities, continuously improving your AI agents' performance.
• Apply at scale or individually: Choose to apply coaching to all agents or tailor feedback for specific team members.
• Ensure consistent, high-quality responses: Standardize how your agents handle sensitive or complex situations, improving customer satisfaction and compliance.

This feature is especially valuable for businesses that want to ensure policy adherence, implement specific customer feedback and rapidly adapt agent behavior to new business needs.

To configure Coachings for your agents, navigate to the Coachings section in your dashboard, create a new coaching scenario, and assign it to your agents. Your AI workforce will immediately begin applying your feedback in live conversations, creating a continuous improvement loop based on real customer interactions.

Introducing Boosted Keywords, a powerful new feature that lets you expand your AI agents' vocabulary with custom terms, ensuring accurate recognition of specialized terminology and proper nouns.

Our new Boosted Keywords feature allows you to provide a customized list of keywords that your AI agents should prioritize during conversations. This ensures they can accurately recognize and respond to industry-specific terms, brand names, or uncommon words. With this feature, you can:

• Improve recognition accuracy: Help your agents correctly identify specialized terms, proper nouns, and industry jargon
• Support multilingual conversations: Add non-English terms and ensure they're properly recognized
• Enhance domain expertise: Add product names, technical terminology, or abbreviations specific to your business
• Reduce misunderstandings: Minimize the need for repetition or clarification of uncommon terms
• Create more effective interactions: Build customer confidence with agents that understand specialized vocabulary

This feature is particularly valuable for businesses operating in specialized industries, working with international customers, or using unique product names and terminology.

To configure Boosted Keywords for your agents, navigate to the Agent Details page, select the "Configurations" tab, and look for the "Boosted Keywords" option where you can enter your custom vocabulary list.

We've launched a new feature that gives you precise control over when your AI agents recognize and respond to customer interruptions during conversations.

The new Interruption Word Threshold setting allows you to fine-tune how your AI agents handle mid-conversation interruptions, creating more natural dialogue experiences. With this feature, you can:

• Customize sensitivity levels: Define exactly how many words a customer needs to speak before your agent recognizes an interruption
• Create more human-like conversations: Allow customers to redirect conversations naturally without frustration
• Balance attentiveness with effectiveness: Set the perfect threshold to prevent false interruptions while remaining responsive
• Optimize for different use cases: Adjust settings based on industry needs, customer preferences, or specific agent functions

This feature helps your AI agents become better listeners, enhancing conversation quality and customer satisfaction across voice interactions.

To configure this setting for your agents, navigate to the Agent Details page, select the "Configurations" tab, and look for the "Interruption Word Threshold" option.

We've launched Automatic Call Termination, allowing your AI agents to intelligently end conversations based on conditions you define.

With Autonomous Call Termination, your AI agents can end conversations at the optimal moment. You'll be able to customize termination logic for different agent roles, reduce unnecessary call time, and easily update criteria as needed.

Key features:

• End Call Toggle: Enable or disable the autonomous call termination feature with a simple toggle.
• Custom End Conditions: Define specific criteria that determine when an agent should conclude a call.
• Agent-Specific Settings: Configure different termination conditions for each of your AI agents.
• Centralized Management: Access these settings directly in the Agent Details page.

Autonomous Call Termination is now available for all users. To get started, navigate to Agent → Agent Details, enable the "End Call Enabled" toggle, and define your conditions in the description field.

Big update! We're excited to announce the launch of Knowledge Bases, enabling your AI agents to access large documents for more informed and accurate responses.

Key features:

• Document Upload: Add files containing FAQs, policies, product information, and more to your Knowledge Base.
• Category Organization: Sort your documents into intuitive categories like Sales, Product Catalogue, and Policies for better organization.
• AI Agent Integration: Attach one or more Knowledge Bases to your AI agents, giving them instant access to all the information they need.
• Multiple File Formats: Support for common document formats including PDF, TXT and DOC.
• Centralized Dashboard: Easily manage all your Knowledge Base documents from a single interface.

Knowledge Base is now available in the navigation sidebar under "Knowledge Base" for all users. To get started, navigate to the Knowledge Base section and click "Create Knowledge Base" to upload your first document.

With Knowledge Bases, your AI agents can:

• Answer a wider range of customer questions
• Ensure consistent information delivery
• Maintain compliance with latest policies and procedures

And you can:

• Quickly update information by simply replacing documents
• Organize content by categories for better accessibility
• Attach multiple Knowledge Bases to different AI agents
• Control exactly what information your agents can access

We're excited to announce the launch of Brand Voice, giving enterprise customers the power to define and enforce their unique terminology across all AI agent communications.

Key features

• Custom Dictionaries: Define your company's unique terminology and ensure AI agents consistently use approved language in all customer interactions.
• Term Status Levels: Control terminology with four status options - Approved, Do not use, Pending, and Use Carefully.
• Strict Replacement: Automatically substitute non-approved terms with approved alternatives.
• Multiple Language Support: Define terms in multiple languages with appropriate substitutions to maintain consistent brand voice across global operations.
• Centralized Dashboard: Easily manage all terms from a single interface with filtering and search capabilities.
• Detailed Configuration: Add custom descriptions with usage examples and toggle strict replacement enforcement for each term.

Brand Voice is now available in the navigation sidebar under "BRAND VOICE" for all enterprise customers. No user action is required to access this feature.

With Brand Voice, you can:

• Reduce compliance risks
• Maintain brand integrity
• Simplify governance of language used by your AI workforce
• Enable seamless brand voice implementation across multilingual operations

We've expanded our telephony capabilities to give you complete flexibility in how you manage phone numbers for your AI digital workers.

With this update, you now have three options for phone number management:

• Import from Twilio: Seamlessly connect your existing Twilio phone numbers to Oration AI
• Buy from Oration: Purchase new phone numbers directly through our platform
• Import SIP Trunk: Bring your own SIP trunk provider with configurable settings for URL, username, and password

This enhancement provides several key benefits:

• Cost efficiency: Leverage your existing telephony infrastructure and contracts
• Simplified migration: Transition to Oration while maintaining your current phone numbers
• Enterprise-ready: Support for complex telephony configurations required by larger organizations
• Streamlined management: Configure all telephony options through our intuitive interface

To get started, simply navigate to the Phone Numbers section, click "New Phone Number" and select your preferred provider method from the dropdown menu.

We've just launched a seamless conversation playback feature that lets you listen to your AI agent call recordings directly within the Oration platform.

With our new in-platform conversation playback:

• Instant access to recordings: Listen to any conversation with a single click right from your History page
• Intuitive audio controls: Navigate through calls with play/pause, skip, and a progress bar
• Time-stamped playback: Easily track conversation duration and jump to specific moments
• Channel-specific filtering: Quickly find telephony recordings through conversation type filters
• Streamlined quality assurance: Review agent performance without leaving the platform

This feature enhances your ability to monitor conversation quality, train your team, and identify opportunities for improving your AI agents' effectiveness.

To get started, simply navigate to the History page, locate a telephony conversation with a "Play" button, and click to hear the recording instantly within your browser.