Give your customers a familiar sense of place while they talk to your AI agent. You can now add subtle ambient soundscapes—like office, cafe, or keyboard typing—to make conversations feel more natural and comfortable.

With Background Sounds, you can:

• Choose from curated soundscapes: Office, Cafe, Keyboard Typing or Call Center Hum.
• Natural mixing and ducking: Ambience automatically softens when the agent speaks, and returns between turns.
• Configure per agent: Enable per agent, set default ambience and volume, and preview before publishing.

How to get started:
Open your agent’s settings and go to "Configurations" → "Ambient Sound". Pick a soundscape and set the "Speaking Volume" and "Silent Volume" as desired. The ambience will play during live voice conversations across supported channels, and the volume will adjust when the agent speaks and when the agent is silent.