Make your AI agents sound more human and professional. The new Voice Formatter automatically converts text elements like numbers, currency, and dates into natural spoken forms that flow seamlessly in conversations.

With Voice Formatter enabled, your agents will:

• Speak numbers naturally: Transform "123" into "one hundred twenty-three" and "1,500" into "one thousand five hundred" for better comprehension.
• Handle currency properly: Convert "$49.99" into "forty-nine dollars and ninety-nine cents" instead of awkward character-by-character reading.
• Format dates intelligently: Turn "10/05/2023" into "May 10th, 2023" for clear communication (supports dd/mm/yyyy, dd-mm-yyyy, yyyy-mm-dd, and yyyy/mm/dd formats).
• Improve phone numbers: Present "+1234567890" as "plus one two three four five six seven eight nine zero" for easy understanding.
• Enhance overall flow: Create more natural, conversational experiences that sound genuinely human to your customers.

How to get started: Navigate to your Agent Settings, go to the Advanced Settings tab, and enable the Voice Formatting toggle.