In-platform Conversation Playback

We've just launched a seamless conversation playback feature that lets you listen to your AI agent call recordings directly within the Oration platform.

With our new in-platform conversation playback:

• Instant access to recordings: Listen to any conversation with a single click right from your History page
• Intuitive audio controls: Navigate through calls with play/pause, skip, and a progress bar
• Time-stamped playback: Easily track conversation duration and jump to specific moments
• Channel-specific filtering: Quickly find telephony recordings through conversation type filters
• Streamlined quality assurance: Review agent performance without leaving the platform

This feature enhances your ability to monitor conversation quality, train your team, and identify opportunities for improving your AI agents' effectiveness.

To get started, simply navigate to the History page, locate a telephony conversation with a "Play" button, and click to hear the recording instantly within your browser.