Real-Time Call Barge-In: Listen Live to AI Conversations

Instantly Listen In: Real-Time Call Barge-In

You can now join live calls and listen to conversations between your customers and Oration’s AI agents as they happen. This new feature empowers you to monitor quality, provide coaching, and ensure every interaction meets your standards—right in the moment.

With Real-Time Call Barge-In, you can:

• Monitor live conversations: Instantly join any ongoing call to hear exactly how your AI agent is handling customer interactions.
• Coach and support your team: Use live listening to provide feedback or training to your team based on real conversations.
• Ensure compliance and quality: Proactively oversee sensitive or high-stakes calls to maintain the highest standards.

And this is just the beginning—soon, you’ll be able to take control and guide the AI agent during live calls, giving you even more flexibility and oversight.

To start using Real-Time Call Barge-In, head to your Calls dashboard and look for the new “Listen Live” button next to any active call.